The Heights at Chino Hills Frequently Asked Questions

Yes, The Heights at Chino Hills has an on-site maintenance team, allowing the community to respond quickly to service requests and handle urgent issues with minimal delay.

Residents can submit a maintenance request online through the resident portal, by phone, or in person at the leasing office. Online requests are the fastest way to ensure an issue is received and assigned quickly.

Yes, emergency maintenance is available outside of office hours at The Heights at Chino Hills. The on-call team responds to urgent issues that require immediate attention 24 hours a day.

Most routine maintenance requests at The Heights at Chino Hills are completed within 24 to 72 hours. Timing can vary based on the issue and parts availability, though the team aims to complete all requests as quickly as possible.

Emergency maintenance at The Heights at Chino Hills includes major leaks, no heating or cooling during extreme weather, electrical hazards, broken locks, beeping smoke detectors, and the inability to open a garage.

Most maintenance services at The Heights at Chino Hills are included as part of your residency at no extra cost. Charges may apply for damage beyond normal wear.

The Heights at Chino Hills offers two resort-style pools with spas, a covered cabana, and two outdoor fireplaces with BBQ grills. The community also includes two fitness centers, a Wi-Fi lounge, two clubhouses, a playground, and a dog park. Explore the full amenity list to see photos before your visit.

The pool and deck areas at The Heights at Chino Hills are open daily from 8:00 AM to 10:00 PM. The pools themselves are heated from Memorial Day through Labor Day for resident enjoyment.

Yes, The Heights at Chino Hills features two fully equipped fitness centers, one of which is open 24 hours to accommodate any schedule. Residents have access to cardio equipment, strength training machines, and free weights. Take a look at the fitness centers and other amenities before your tour.

Many amenities at The Heights at Chino Hills are included in your monthly rent at no additional cost. Certain premium or reservable amenities, such as the clubhouse and cabana, may require a fee depending on availability and usage.

Yes, the clubhouse and cabana require a reservation for use after normal office hours. The team makes it easy to reserve these spaces in advance for private use or small gatherings.

The pools at The Heights at Chino Hills are heated from Memorial Day to Labor Day for resident enjoyment during the warmer months.

Yes, The Heights at Chino Hills includes a Wi-Fi lounge designed to support remote work in a comfortable, productive setting.

Apartment homes at The Heights at Chino Hills include open-concept layouts, stainless steel appliances, and quartz countertops, depending on the floor plan. Homes also feature an in-unit washer and dryer, spacious closets, and private balconies or patios. Browse photos of these finishes to see the features in each home.

Yes, every apartment home at The Heights at Chino Hills includes an in-unit washer and dryer.

Kitchens at The Heights at Chino Hills include a refrigerator, stove and oven, microwave, dishwasher, and garbage disposal, all in stainless steel.

Yes, every apartment home at The Heights at Chino Hills includes central heating and air conditioning to keep your space comfortable throughout the year.

Many apartment homes at The Heights at Chino Hills feature spacious closets, including oversized options in select floor plans. Additional storage solutions may also be available depending on the layout.

The Heights at Chino Hills offers one-bedroom, two-bedroom, and three-bedroom apartment homes, each designed to fit a variety of lifestyles. Compare all available floor plans to find the layout that best fits your needs.

Yes, all apartment homes at The Heights at Chino Hills feature updated interiors, including modern cabinetry, upgraded quartz countertops, new flooring, updated appliances, and contemporary lighting. See photos of the updated interiors before choosing a floor plan.

Yes, high-speed internet access is available in every apartment home at The Heights at Chino Hills through approved service providers.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

Yes, every apartment home at The Heights at Chino Hills includes a programmable thermostat, giving residents an easy way to manage their home's temperature settings.

Applications at The Heights at Chino Hills are typically processed within 3 to 5 business days. Approval timing can depend on verification of income and rental history, and the leasing team keeps applicants updated throughout the process.

You can apply for an apartment at The Heights at Chino Hills directly through the website using the secure online application. If you prefer, you can also visit the leasing office, where the team will guide you step-by-step and answer any questions.

We do not have a specific minimum credit score requirement. Each application is evaluated against consistent criteria, taking into account credit history, income, and rental history.

Yes, we may accept co-signers or guarantors to help applicants meet qualification requirements. Please contact the leasing office for specific guidelines.

Applicants are typically required to provide a valid government-issued ID, proof of income, and any additional documentation needed for screening. Requirements may vary depending on your application and property location, and our leasing team will guide you through exactly what is needed.

If your application is not approved, you will be notified with the reason in accordance with screening guidelines. In some cases, you may have the option to provide additional information or reapply. Our leasing team is available to help you understand next steps.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

For a full breakdown of what's included and any additional charges, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide a copy during your visit.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

Yes, residents at The Heights at Chino Hills are required to maintain renter's insurance or enroll in a liability coverage program. This requirement helps protect both residents and the community.

Rent is typically due on the first day of each month.

Yes, late fees may be charged if rent is not received by the due date.

Yes, a security deposit is required at the time of move-in. The amount varies based on several factors, such as unit price, lease term, or property location. For specific deposit details, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide more information during your visit.

Prior to move-in, residents are responsible for setting up any utilities that are not included in the rent. Our team will provide you with a list of utility providers and setup instructions as part of your move-in paperwork. If you have any questions, our leasing office is always happy to help.

The Heights at Chino Hills works with approved local internet and cable providers to ensure reliable service. Available providers may vary, so contact the leasing office for a current list of options and setup instructions.

Utility responsibilities can vary depending on the apartment home and community. For full details on what's included in rent and what's billed to the resident, check out our Community Fee Guide on the floor plan page, or stop by the leasing office and we'll be happy to walk you through it!

Some utilities at The Heights at Chino Hills are billed through a third-party service, which combines multiple charges into a single monthly statement, making it easier for residents to manage payments and track usage in one place.

Many apartment homes at The Heights at Chino Hills use individual utility metering, so residents are billed based on their actual usage. The leasing team can confirm which utilities are individually metered for a specific home.

Yes, The Heights at Chino Hills offers reserved parking options for residents. Contact the leasing office to confirm current availability and pricing.

Yes, guest parking is available for visitors at The Heights at Chino Hills, with designated spaces located in front of the leasing office and throughout the community. Check with the leasing office for current policies.

Parking options at The Heights at Chino Hills include assigned spaces, reserved parking, and first-come, first-served areas. The leasing team can help explain which options are available for your home.

Yes, some parking options, such as covered carports, require an additional monthly fee at The Heights at Chino Hills. Pricing varies based on availability and location within the community.

The Heights at Chino Hills offers convenient access to major highways, including State Route 71, and Interstates 60, 15, and 91, along with primary roadways. This makes commuting to surrounding areas, business centers, and nearby cities quick and efficient.

Yes, The Heights at Chino Hills is located near shopping, dining, entertainment, and outdoor spaces. This makes it easy for residents to enjoy the surrounding area without needing to drive far.

Not at all! Tours are completely complimentary. We'd love the opportunity to show you around our community and help you find the perfect apartment home. Please bring a valid government-issued photo ID for each person touring. You can schedule a tour online or contact our leasing office, and we'll be happy to assist you.

The Heights at Chino Hills welcomes both scheduled appointments and drop-in tours. Appointments are recommended to help ensure availability and a more personalized tour experience, but the team is happy to assist visitors whenever they arrive.

Our leasing team is available to assist residents during office hours. You can stop by the leasing office, call, or email us anytime with questions or concerns.

The leasing office at The Heights at Chino Hills is located within the community and easy to find from the main entrance. Directional signage is available throughout the property, and the team can provide detailed directions if needed.

Yes, The Heights at Chino Hills offers both virtual and video tours, giving prospective residents an easy way to explore the community remotely before scheduling an in-person visit.

You can contact The Heights at Chino Hills leasing office by phone, email, or through the contact form on our website. The team is available to answer questions, provide details, and help you schedule a tour.

The Heights at Chino Hills is located within the Chino Hills School District. Since school assignments can vary by address and grade level, residents should confirm current boundaries directly with the leasing office or the school district.

The Heights at Chino Hills is located in Chino Hills, a well-established and desirable neighborhood known for its convenience, accessibility, and proximity to everyday essentials. Residents enjoy a balanced environment with easy access to both local attractions and major commuting routes.

Yes, The Heights at Chino Hills is close to grocery stores, restaurants, and coffee shops, including Albertson's and Stater Bros., the closest grocery options to the community. Residents can find a variety of convenient dining and shopping options just minutes away.

Albertson's and Stater Bros. are the closest grocery stores to The Heights at Chino Hills, offering residents convenient options for everyday shopping just minutes from home.

Yes, residents at The Heights at Chino Hills have access to a variety of nearby dining options, from casual restaurants to more upscale experiences. The surrounding area also offers nightlife, including bars, lounges, and entertainment venues.

The Heights at Chino Hills is located in a neighborhood with nearby parks, scenic trails, and outdoor recreation spaces, giving residents plenty of options for enjoying the outdoors close to home.

Yes, The Heights at Chino Hills offers convenient access to major roads and highways, allowing residents to commute efficiently to nearby cities, business districts, and employment centers.

Yes, The Heights at Chino Hills is near a variety of schools and universities, including Wickman Elementary School, Townsend Middle School, Chino Hills High School, Western University, and Cal Poly.

The Heights at Chino Hills allows up to two pets per apartment home. Residents should contact the leasing office for specific policy details and any limitations.

Breed and size restrictions may apply at The Heights at Chino Hills in accordance with community policy and local regulations. Contact the leasing team for the most current guidelines before bringing a pet to tour.

Yes, pet ownership at The Heights at Chino Hills typically includes a one-time pet deposit along with monthly pet rent per pet. Check the Community Fee Guide for current pricing and a complete breakdown of pet-related costs.

Yes, The Heights at Chino Hills offers a fully enclosed dog park along with pet stations and relief areas throughout the community, making it easy to care for pets and enjoy outdoor time together.

Yes, the area surrounding The Heights at Chino Hills includes a variety of pet services, such as veterinary clinics, grooming providers, and pet supply stores, making it easy to care for pets close to home.